Returns Policy

Effective Date: 24/09/2025 • Last Updated: 6/12/2025

Our Approach

We know every seller on our platform personally. They have decade-long reputations to uphold and are committed to accurate, honest listings. We stand behind what we sell.

That said, mistakes happen. If something goes wrong on our end, we'll make it right.

When We Accept Returns

You may request a return if:

• The item doesn't match the listing — wrong size, colour, or item sent
• Undisclosed damage or defects — significant flaws not mentioned or shown in the listing
• Item not as described — material, brand, or era seriously misrepresented
• Damaged in transit — item arrived damaged due to shipping (photos of packaging required)

When We Don't Accept Returns

Because these are 2nd-hand items, we cannot accept returns for:

• Change of mind or buyer's remorse
• Fit preferences (even if measurements weren't perfectly accurate)
• Signs of wear consistent with the item's description, even if not photographed
• Mild variations in colour due to photography, deep-etching or screen differences
• Items that are not in the same condition as they were sold in, or that have been altered after delivery

How to Request a Return

1. Contact us within 48 hours of delivery at admin@vintageclothingcollective.com with your order number
2. Include photos showing the issue
3. We'll review your request and respond within 2 business days

Each return is reviewed individually. If we agree there was an error on our part, we'll provide a full refund, not including return shipping. If the issue is less clear-cut, we'll work with you and the seller to find a fair resolution.

Refunds

Approved refunds are processed within 5 business days of receiving the returned item. Refunds are issued to your original payment method.

Why Returns Are Different In Vintage

We would love to offer full returns easily and simply like normal stores do (it would really boost sales!), but the problem is that with vintage, people abuse the system — they buy something, wear it for a party and then return it on Monday — this is why we can't have nice things.

Not Right For You? Pass It On

We get it — sometimes it just doesn't work out, even when nothing's technically wrong. The colour's not quite you. The fit's fine but not the one. It happens.

Coming soon: We're building a one-click resale feature that lets you re-list any purchase directly on vintageclothingcollective.com. No re-photographing, no rewriting descriptions — just set your price and pass it on to someone who'll love it.

Only our verified sellers can bring new items onto the platform, but anyone can Pass It On. It keeps great vintage in circulation and means you're never stuck with something that isn't right.

Watch this space!

Questions?

We're a small operation and genuinely want you to be happy with your purchase. If something isn't right, just drop us an email — we'd rather have a conversation than hide behind policy.

📧 admin@vintageclothingcollective.com | 💬 WhatsApp: +573114026145